Terms & Conditions

Your Booking

Bookings are subject to these Terms and Conditions. Information given in the initial registration form will be used for all subsequent bookings unless we are notified otherwise.

Your dog must undertake a trial walk with Pootles Pets prior to any regular booking. This may be waived in special circumstances.

Your dog will be collected from your home and walked for agreed time on the agreed days. Pootles Pets reserve the right to walk other dogs at the same time, but the total number of dogs walked with one person at one time will not exceed 2.

All owners are required to give Pootles Pets a key to their home – purely for the use of collecting and returning your dog. Please be assured that this key will be used for no other purpose and will be kept safe & returned to the customer on demand.

All dogs must have up to date inoculations and be parasite free prior to walking.

The owner must disclose any medical conditions that may affect your animal’s health.

All dogs must be micro-chipped & the microchip number be supplied to Pootles Pets

Please note that under the Control of Dogs Order 1992, all dogs must wear a collar and an identity tag in a public place, with the tag detailing the name and address of the owner.

All owners are required to complete fully and honestly the Pet & Client Form and agree to our Terms and Conditions.

Pootles Pets must be alerted to any behavioural problems with their pets at the time of booking.

Failure to do so may result in additional charges or cancellation of any future contract. Pootles Pets will inform the owner of any incident or anything which Pootles Pets notices about the dog, which the owner ought to know.

Pootles Pets will take care, that the dog is not a nuisance or danger to any one, or any other animals, and that no harm comes to it. Your dog will be looked after as if it’s my own.

Pootles Pets recommend that your dog be insured against sickness, accident or injury and for third party liability prior to walking.

All owners agree to notify Pootles Pets of any unwelcome, aggressive, procreative, or dangerous behaviour of my dog that has potential to cause harm to any other pet or individual.

All owners agree that during normal dog play, an owner’s dog may sustain injuries. All dog play is carefully monitored at Pootles Pets to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

All owners agree that they are responsible for the medical treatment of any injuries or illness that my dog receives whilst under the care of Pootles Pets & I agree to pay all vet care and costs that may arise due to the injury or illness.

All owners understand that should your dog attack/be involved in a dog fight with another dog/person, causing injury to that dog/ person, that I the owner am responsible for any losses incurred as a result including (but not limited to) payment of vet fees in respect of injuries to another animal caused by the owner’s dog.

All owners agree that Pootles Pets are to make any decisions regarding your dog’s health providing they are acting in the best interests of my dog; that they have made every attempt to contact me or the Emergency Contact person first and that it is on the advice of a qualified veterinary surgeon. Vet bills that my dog may incur will be met by myself on my return.

Emergencies & Insurance

Pootles Pets are covered by business public liability insurance with care custody and control extension liability to animals. Insurance does not cover any costs that may be incurred, either veterinary or other, due to sickness, accident or damage caused to or by any guest dog.

Pootles Pets will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Pootles Pets cannot be held liable for any loss, injury or death to a pet either whilst in our care.

Charges & Cancellation Policy

Pootles Pets require a deposit of £5.00 at the time of booking & the balance to be paid on commencement. Payments are accepted in cash or BACS. Should you need to cancel your booking within 14 days, then your deposit will be refunded in full. Pootles Pets regret that cancellations made later than this will result in your deposit being forfeited. All owners agree that they will make payment for all services provided at the end of each week / month unless agreed otherwise by Pootles Pets.